About the Role
Develop and manage customer portfolio.
Support business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Conduct product demonstrations for customers.
Improve the onboarding process.
Evaluate and improve tutorials and other communication infrastructure.
Intermediary between customers and organizations.
Handling and resolving customer inquiries and complaints.
Minimize customer churn.
Product design and product development support.
06 months to 1 year of work experience
Degree in communications or marketing.
Organized and able to multitask.
Self-driven and proactive personality.
Excellent communication and interpersonal skills.
Demonstrate leadership qualities.
Advanced computer skills and ability to learn new software.
Knowledge of customer success process.
Document creation experience.
Listen patiently and actively.
Flexible work schedule with weekly off on Saturday & Sunday
Professional development opportunities
Collaborative & supportive environment