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Customer Success Executive

Dhanori, Pune, Maharashtra, India

Job Type

Full Time

About the Role

  • Develop and manage customer portfolio. 

  • Support business growth and profitability by maximizing value.  

  • Analyze customer data to improve customer experience. 

  • Conduct product demonstrations for customers. 

  • Improve the onboarding process. 

  • Evaluate and improve tutorials and other communication infrastructure.

  • Intermediary between customers and organizations. 

  • Handling and resolving customer inquiries and complaints.  

  • Minimize customer churn. 

  • Product design and product development support.


  • 06 months to 1 year of work experience 

  • Degree in communications or marketing.

  • Organized and able to multitask.

  • Self-driven and proactive personality.

  • Excellent communication and interpersonal skills.

  • Demonstrate leadership qualities.

  • Advanced computer skills and ability to learn new software.

  • Knowledge of customer success process.

  • Document creation experience.

  • Listen patiently and actively.


  • Flexible work schedule with weekly off on Saturday & Sunday

  • Professional development opportunities

  • Competitive Salaries

  • Collaborative & supportive environment

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